Identity & Business Verification (KYC)
Objective & Policy Statement
To maintain the integrity of the Broker Gully B2B network, all users must undergo a mandatory Know Your Customer (KYC) verification process. This protocol ensures that all participants are legitimate real estate professionals, thereby fostering a secure environment for lead exchange and high-value transactions.
Access Restriction
Unverified accounts are classified as "Restricted" and cannot interact with the marketplace until compliance is met.
Account Privileges by Status
The following table outlines the differences between Restricted and Full Access accounts:
| Feature | Restricted Account (Unverified) | Full Access Account (Verified) |
|---|---|---|
| Lead Marketplace | Limited Visibility (Data Masked) | Full Visibility |
| Lead Transfer | Disabled | Send & Receive Enabled |
| Property Posting | Disabled | Unlimited Posting |
| Broker Chat | Read-Only | Active Messaging |
| Trust Badge | None | Verified Tick |
Mandatory Documentation
Users must submit valid, government-issued documents. Please ensure digital copies (JPG/PDF) are legible before initiating the process.
A. Proof of Identity (Individual)
Required to verify the account holder's personal identity.
- PAN Card: Mandatory for tax and commission purposes.
- Address Identification: One of the following:
- • Aadhar Card (Front and Back)
- • Voter ID Card
- • Driving License
B. Proof of Business (Entity/Professional)
Required to verify status as a practicing real estate professional.
- RERA Registration Certificate (Preferred)
- GST Registration Certificate
- Shop & Establishment License
- Firm Incorporation Certificate
- For Individual Agents: RERA Agent ID Card or a signed Professional Declaration on business letterhead
Submission Procedure
Follow these steps to complete your KYC verification:
Step 1: Access Verification Module
Navigate to the application menu and select "Profile" > "Verify Account".
Step 2: Business Profile Entry
Enter the legal Firm Name and Registered Office Address. Ensure these details match the submitted documents exactly.
Step 3: Document Upload
Select the Document Type from the dropdown menu and upload a clear image or PDF of the document.
- Quality Requirement: Ensure all four corners of the document are visible and text is legible.
- Glare or shadows obscuring details will result in rejection.
Step 4: Submission
Confirm details and click "Submit for Review".
Review Timeline & Status
All submissions are manually reviewed by the Compliance Team.
- Processing Time: 24 to 48 hours (Business Days)
- Pending Status: The account remains restricted while under review
- Verified Status: Upon approval, full platform access is granted immediately. Users receive an automated notification via SMS and App Alert
Common Rejection Criteria
To avoid processing delays, please review submissions for the following errors:
- Illegibility: Text is blurry or too small to read
- Cropped Images: Essential details (e.g., Document Number, Date) are cut off
- Data Mismatch: The name on the Broker Gully profile does not match the name on the Identity Proof
- Expired Documents: Submitted licenses or registrations are past their validity date
Data Privacy Assurance
All documents submitted for KYC purposes are stored on encrypted servers. This data is strictly utilized for internal identity verification and compliance purposes. It is never shared with third-party advertisers or unauthorized external entities.